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There are 5 entries in the glossary.
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Term Definition
Access Denied
Access Denied means the field rep can not gain access to a property for some reason. The field request inspection form will normally have a circle to fill in or a check box to check to indicate there was a problem getting close enough to the property for inspection. Some common access denied situations are:
  • gated community
  • condo with a security force
  • locked gate
  • posted property
  • card access

    Access Denied does not include weather, road conditions, etc. Access Denied means you are at the property or as close as you can be but are not allowed on the property.

  •  
    Administrative FeePertaining to the field services business, a system used to gouge others. A method to extort from, swindle, or overcharge. To engage in swindling or overcharging.

    Example: I did field inspections for them up until they started charging administrative fees.

    The same as a Charge Back with different terminology

     
    Administrative PenaltyAnother term for CHARGE-BACK. A more professional term for another form of CHARGE-BACK.

    Some companies use their Quality Control Department to charge an Administrative Penalty thereby becoming more of a profit center than a quality control department

     
    Allow AccessA service performed which gives access to a property secured with a HUD master key, or the key code specified by the regulatory specification for the loan type. Properties not previously secured will require a lock change or the keys to the property will need to be provided.
     
    Alternate Rep
    An independent contractor or business that works in the same areas as another field rep.
     


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